Profile
A longtime North Phoenix resident moving into real estate after more than a
decade in detail-heavy, highly regulated work — insurance, operations and
front-line support — where people trusted me to explain the complicated
parts clearly and get them right. I bring the habits that transaction work
rewards: clear communication, compliance instincts, and follow-through.
Experience
Operations & Administrative Coordinator
2013–Present Mono-Tek.com LLC · Phoenix, AZ
- Coordinate calendars, scheduling, client communications, and business documentation.
- Maintain organized records and support document preparation and data management.
- Keep multiple projects moving and finished on time while priorities shift.
- Handle confidential business and client information with discretion.
Property & Casualty Insurance Agent
2012–2013 USAA · Phoenix, AZ
- Helped members choose coverage matched to their individual needs.
- Built lasting relationships through education, trust, and standout service.
- Translated complex products into clear, plain-English guidance.
- Stayed fully compliant with licensing and company regulations.
Property Support Coordinator I / II
2008–2011 Choice Hotels International · Phoenix, AZ
- Resolved complex software and hardware issues for franchisees.
- Coordinated across vendors and internal teams to close issues quickly.
- Trained and mentored new team members and supported special projects.
- Balanced many priorities without dropping the service bar.
Education
- Columbia Basin CollegeCoursework in Early Childhood Education
- Kennewick High SchoolHigh School Diploma
